FREE SHIPPING on all USA Orders (Contig 48 states)

FAQ'S & Shipping/Refund Policy

Q. What’s your shipping policy?

A.  FREE standard shipping on all orders to the US, contiguous 48 states. 

Q. Do you ship to Hawaii, Alaska, and Internationally?

A. YES! We want everyone to be safe -- that's why we ship worldwide. To get shipping rates to your destination, let us know what you want to order and your exact shipping address so we can calculate shipping costs. Contact us to get your gear!

Q. What is your refund policy?

A. We have a 5-day return policy, which means you have 5 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which it was received: unworn and unused, with tags and in its original packaging. You’ll need the receipt, order number, or proof of purchase. Unfortunately, we cannot accept returns on sale items or gift cards.

To start a return, contact us and we will provide you with instructions as to where to send your package. Items sent back to us without first requesting a return will not be accepted. You are responsible for shipping the return back to us. You must use a service that provides a tracking number such as USPS, UPS, or FEDEX.

Please inspect your order upon reception and contact us immediately if you receive the wrong item so we can make it right.

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

Q. Do you do custom orders for teams?

A. Yes! Let us know what item you want to customize, the quantity, and any other details as we'd love to work with you!

Q.  What’s your privacy policy?

A.  We never ever sell your information. You are our customer and we respect your privacy. When you sign up for our newsletter or buy any of our products, you will hear from us and only us.

Q. What protection does your Vivi Neck Collar provide? 

A.  The neck laceration protection collar is designed to reduce the risk of direct laceration caused by a skate blade in the protective zone and therefore does not eliminate risks in all possible situations to which the user is or may be exposed.  The neck collar does not provide protection from impacts to the neck or spine.